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Definition
Various alternative
terms exist to refer to the phenomenon of IS and business strategy alignment
in the current literature. First, IT and IS are very frequently interchangeably
used when followed by strategy (see Henderson & Venkatraman,
1993, p.6). Second, regarding the term strategy, there are
two other alternatives:
- · plan
(Lederer and Mendelow, 1989, p.6),
- · objectives
(Reich and Benbasat, 1996, p.55).
Regarding the term
alignment, other alternatives are as follows:
- · coordination
(Lederer and Mendelow, 1989, p.7),
- · integration
(King & Teo, 1996, p.279),
- · linkage
(Reich and Benbasat, 1996, p.55).
Different combinations
of these terms refer to one and the same phenomenon in current related
literature. It is beyond the scope of this study to take up the responsibility
to further clarify the subtle differences among those alternative terms.
However, the literature survey conducted here is not limited to those
articles that use the exact phrase of IS and business strategy alignment
and actually covers the related articles that use alternative terms.
Different ways exist
to describe information systems strategy in the relevant literature (see
Henderson & Venkatraman, 1993, p.6; Brown & Magill, 1994, p. 375;
Brown & Magill, 1998, p. 179; Hirschheim & Sabherwal, 2001, p.
89). The best suitable one for this study is the definition given by Henderson
& Venkatraman (1993, p.6), largely due to its concreteness, comprehensiveness
and close relation with the concept of business strategy. They argue that
IT strategy should be articulated in terms of an external domain
how the firm is positioned in the IT marketplace and an
internal domain how the IS (information systems) infrastructure
should be configured and managed. They propose that the position
of the organization in the IT marketplace involves three sets of choices:
- Information technology
scope those specific information technologies (for example, electronic
imaging, local- and wide-area networks, expert systems, and robotics)
that support current business strategy initiatives or could shape new
business strategy initiatives for the firm. This is analogous to business
scope, which deals with choices pertaining to product-market offerings
in the output market.
- Systemic competencies
those attributes of IT strategy (for example, system reliability,
cost-performance levels, interconnectivity, flexibility) that could
contribute positively to the creation of new business strategies or
better support of existing business strategy. This is analogous to the
concept of business distinctive competencies, which deal with those
attributes of strategy (pricing, quality, value-added service, superior
distribution channels) that contribute to a distinctive, comparative
advantage to a firm over its competitors.
- IT governance
selection and use of mechanisms (for example, joint ventures
with vendors, strategic alliances, joint research and development for
new IT capabilities) for obtaining the required IT competencies. This
is analogous to business governance, which involves make-versus-buy
choices in business strategy. Such choices cover a complex array of
interfirm relationships such as strategic alliances, joint ventures,
marketing exchange, and technology licensing.
In a similar vein,
the internal IS domain must address at least three components, namely:
- IS architecture
choices that define the portfolio of applications, the configuration
of hardware, software, and communication, and the data architecture
that collectively define the technical infrastructure. This is analogous
to the choices within the internal business strategy arena to articulate
the administrative structure of the firm dealing with roles, responsibilities,
and authority structures.
- IS processes
choices that define the work processes central to the operations of
the IS infrastructure such as systems development, maintenance, and
monitoring and control systems. This is analogous to the need for designing
the business processes that support and shape the ability of the firm
to execute business strategies.
- IS skills
choices pertaining to the acquisition, training, and development of
the knowledge and capabilities of the individuals required to effectively
manage and operate the IS infrastructure within the organization. This
is analogous to the skills required within the business domain to execute
a given strategy.
To the contrary of
the definition of IS strategy, IS and business strategy alignment is defined
in a quite simple way. Luftman et al. define IS and business strategy
alignment as the extent to which the IS strategy supports, and is
supported by, the business strategy (Luftman, et al., 1993, p.204,
as cited in Maes et al., 2000, p.5). This definition is continuously repeated
with only slight alterations in current related literature (see Tallon
and Kraemer, 1998, p.2; Reich and Benbasat, 1996, p.56).
Theoretical Foundation
[IS and Business Strategy Alignment]
Prior research on
aligning business strategies and IS strategies has examined the nature
of such alignment in terms of one-way relationship with business plans
influencing IS plans (King, 1978, as cited in King & Teo, 1996, p.282),
two-way relationships with business and IS plans influencing each other
(King & Zmud, 1981, as cited in King & Teo, 1996, p.282), and
integrated relationships with business and IS plans being developed together
concurrently in the same planning process (Goldsmith, 1991, as cited in
King & Teo, 1996, p.282). Other researchers have proposed a typology
of alignment relationships (Synnott, 1987, as cited in King & Teo,
1996, p.282) and empirically tested a stage hypothesis of IS planning
alignment (King & Teo, 1996).
Based on Miles and
Snows (1978) well-established typology of business strategy, including
Defenders, Analyzers, and Prospectors, Sabherwal and Chan (2001) argue
the theory-based IS strategy should be developed corresponding to the
business strategy, including IS for efficiency, IS for flexibility, and
IS for comprehensiveness.
In terms of mechanisms
for alignment, Lederer and Mendelow (1989, p.7) proposed three main mechanisms
content, timing and personnel. Content linkage is concerned with
consistency between business plans and IS plans. Timing linkage is concerned
with whether IS plans are developed before, after or simultaneously with
business plans. Personnel linkage is concerned with whether participants
in the strategic business planning process are also involved in the strategic
IS planning process and vice versa.
In contrast to Lederer
and Mendelows three mechanisms of linkages, Reich and Benbasat (1996)
defined linkage in terms of intellectual and social dimensions. The intellectual
dimension is a refinement of content linkage in that the content of IT
and business plans should be internally consistent (i.e., the IT mission,
objectives, and plans are consistent with stated business mission and
objectives) and externally valid (i.e., the plans are comprehensive and
balanced with respect to external business and IT environments). Similarly,
the social dimension is much broader than personnel linkage as it emphasizes
that both business and IS planners should understand each others
objectives and plans.
Reich and Benbasat
also pointed out that In the IT literature, there has been little
distinction between linkage as an organizational process or as an outcome
of these processes (Reich and Benbasat, 1996, p. 56) and called
to pay attention to this distinction.
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